Shipping Policy

At Samgemur, we are proud to deliver premium Korean-inspired fashion to customers around the globe. This Shipping Policy explains how your order will be handled—from placement to doorstep.

1. International Shipping Coverage

We offer worldwide shipping to most countries. Whether you're in the Middle East, Europe, Asia, North America, or beyond, Samgemur brings fashion directly to your home.

If your location is not supported at checkout, please contact us at support@samgemur.com, and we will try to accommodate your order.

2. Order Processing Time

• Orders are processed within 2–4 business days after payment confirmation.

• For custom or made-to-order pieces, processing can take up to 7 business days.

• Orders placed on weekends or public holidays will begin processing the next business day.

3. Estimated Delivery Times

Delivery time varies by country and shipping method selected at checkout.

Note: These are estimated timeframes. Delays may occur due to customs, holidays, or unforeseen circumstances.

4. Shipping Costs

• Shipping charges are calculated at checkout based on your delivery location and the weight of your order.

• Free shipping may be offered during limited-time promotions or on orders over a specified amount (as displayed on the site).

5. Tracking Your Order

Once your package is shipped, you’ll receive a tracking link via email or SMS. This will allow you to monitor your delivery in real time.

6. Customs, Duties & Import Taxes

Please note:

• All international orders may be subject to customs duties and import taxes in your country.

• These charges are not included in your purchase price or shipping cost.

• Customers are responsible for paying any customs or import fees upon delivery.

Samgemur is not liable for any delays caused by customs.

7. Undeliverable or Lost Packages

If your order is:

• Returned to us due to an incorrect address or unclaimed delivery, we will contact you to arrange re-shipment (shipping charges may apply).

• Lost in transit, we will initiate a claim with the courier and support you with a replacement or refund depending on the case.

Please report delivery issues within 7 days of the expected delivery date.

8. Address Accuracy

Before confirming your order, please make sure:

• Your shipping address is complete and correct

• A valid contact number is provided for delivery coordination

Samgemur is not responsible for delays or losses caused by address errors.

9. Need Help?

If you have questions about shipping times, costs, or special delivery requests, we’re here for you.

📧 Email: samgemur.sm@gmail.com
🌐 Website: www.samgemur.com