Shipping Policy
At Sangemur, we are proud to deliver premium Korean-inspired fashion to customers around the globe. This Shipping Policy explains how your order will be handled—from placement to doorstep.
1. International Shipping Coverage
We offer worldwide shipping to most countries. Whether you’re in the Middle East, Europe, Asia, North America, or beyond, Sangemur brings fashion directly to your home.
If your location is not supported at checkout, please contact us at support@sangemur.com, and we will try to accommodate your order.
2. Order Processing Time
3. Estimated Delivery Times
Delivery time varies by country and shipping method selected at checkout.
| Region | Estimated Delivery Time |
|---|
| Middle East | 5–10 business days |
| Europe | 7–14 business days |
| North America | 10–16 business days |
| Asia | 7–12 business days |
| Africa & Others | 10–20 business days |
Note: These are estimated timeframes. Delays may occur due to customs, holidays, or unforeseen circumstances.
4. Shipping Costs
Shipping charges are calculated at checkout based on your delivery location and the weight of your order.
Free shipping may be offered during limited-time promotions or on orders over a specified amount (as displayed on the site).
5. Tracking Your Order
Once your package is shipped, you’ll receive a tracking link via email or SMS. This will allow you to monitor your delivery in real time.
6. Customs, Duties & Import Taxes
Please note:
All international orders may be subject to customs duties and import taxes in your country.
These charges are not included in your purchase price or shipping cost.
Customers are responsible for paying any customs or import fees upon delivery.
Samgemur is not liable for any delays caused by customs.
7. Undeliverable or Lost Packages
If your order is:
Returned to us due to an incorrect address or unclaimed delivery, we will contact you to arrange re-shipment (shipping charges may apply).
Lost in transit, we will initiate a claim with the courier and support you with a replacement or refund depending on the case.
Please report delivery issues within 7 days of the expected delivery date.
8. Address Accuracy
Before confirming your order, please make sure:
Samgemur is not responsible for delays or losses caused by address errors.
9. Need Help?
If you have questions about shipping times, costs, or special delivery requests, we’re here for you.
📧 Email: support@sangemur.com
🌐 Website: www.sangemur.com
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